IBM Technical Support Professional Job 2025

Job Title
Technical Support Professional

Job ID
17349

City / Township / Village
Bangalore

State / Province
Karnataka

Country
India

Work arrangement
Hybrid

Area of work
Software Engineering

Employment type
Regular

Position type
Professional

Travel required
No Travel

Company
(0063) IBM India Private Limited

Your role and responsibilities

  1. Work closely with clients from fortune 500 companies as a leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance
  2. Review diagnostic information to assist in the isolation of a problem cause (which includes interpreting traces and dumps)
  3. Synergistically work with Development Engineers for knowledge transfer and code improvement
  4. Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions
  5. Demonstrate proficiency in the products supported by maintaining applicable technical certifications
  6. Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
  7. Demonstrate excellent oral and written communication skills

Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise

  1. At least 2-years experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
  2. At least 2-years experience in Problem-solving technical software issues
  3. At least 1-years experience in Computer Networks and Communications
  4. At least 1-years experience in OpenShift Container Platform/Kubernetes/Docker
  5. English: Fluent

Preferred technical and professional experience

  1. Bachelors degree in Computer Science/Networks & Communications or other related fields.• Preferably 2-years experience with software product support
  2. Preferably 2-year experience with OpenShift Container Platform/Kubernetes/Docker.

Interested in applying?

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